Service Levels

Generally Blue Chip Technology board products carry a three year warranty and the 1 year warranty on all
other Blue Chip Products. Our aim is to offer the highest level of service to our customers to meet their
business and customer objectives.

Data Acquisition cards have 5 years RTB warranty when bought from us - for cards bought via Farnell or RS
Components, their own warranty will apply. Warranty applies to the purchaser, if bought via a 3rd party, then
people need to check with them what the warranty terms are

Return To Base

Our standard repair service operates on a 'Return To Base' scheme. On site service is negotiable at the
time of purchase.

To return product :

Follow the link for our Online Returns Procedure where you can log an RMA (Returns Material Authorisation)

- Provide product Type/ Serial Number/full details of fault and failing configuration
- An RMA will be generated
- Please note, product will not be accepted without prior RMA approval. Product bought through a third party
  must be returned through the original supplier.

10 Day Repair Turnaround

Our standard repair (warranty or otherwise) turnaround is set at 10 working days. We aim to meet or exceed
this except where circumstances are not within our reasonable control.

Emergency Repair

Please advise us if you have an urgent repair requirement.

No Fault Found

A standard nominal charge may be made to cover our costs for NFF (No fault found). If the unit is
subsequently found to be faulty then the NFF charge is credited to the customer account.

Industrial Computer Range Warranty Form

Single Board Computer Warranty Form

Vario Digital Signage Player Range Warranty Form

Data Acquisition Card Range Warranty Form